Customer Service
Top notch customer service is what every business needs to stay competitive in today's markets and inbound customer service is a very common activity conducted by PacificStarBPO. As an extension of your business, the interaction of the call center with our clients is important! That's why the needs are carefully chosen and matched to your business needs.
Our skilled representatives specialize in developing and maintaining the relationships of our client's valued customers. Customer care programs vary depending upon each company's specific goals, but often include services such as customer development, as well as inbound calling campaigns.
PacificStarBPO has in-depth experience handling customer care inquiries such as billing questions, product and service inquiries, and complaint resolution. We also place calls on behalf of clients in welcoming new customers, retaining current customers, delivering notifications and conducting market research or satisfaction surveys. All programs include specialized training so that every representative is a seamless extension of the client. Customer care representatives are the front-line image of every company and our professional customer service specialists give our clients the highest quality company image.
Back Office
PacificStarBPO's Back Office solutions offer business process outsourcing by delivering value-added services to either complement your core programs or act as standalone programs. Order Processing, and other payment options, and Financial Investigative Services provide clients and customers with enhanced business process outsourcing capabilities to achieve program objectives.
We have expertise to coordinate business process outsourcing with the highest quality processing, supporting your front end while remaining within budgetary constraints. Our proven business process outsourcing strategy includes billing, payment processing, certifications, bankruptcies, accounting, credit card authorization, and many other functions. We understand that every organization and their customers are unique and require various business process outsourcing solutions. Our business process outsourcing solutions are designed specifically with your needs as well as your customers’ in mind. By understanding the complete workings of an organization’s front end, our business process outsourcing lowers costs while improving your customers’ overall experience.
Data Entry
When your company hires PacificStarBPO, we will develop a service plan for your specific data entry projects and forms processing requirements. Our approach to data entry and the technologies we employ enable us to deliver the highest levels of data quality, accuracy, and quick turnaround, but also address your need for document and data security and confidentiality.
Our extensive domestic work force is made up of experienced, professional data entry operators who have been with us for years. PacificStarBPO’s centralized, tightly controlled computing environment ensures that all data and source documents remain secure.
Collections
Today, business owners confront new cash flow challenges due to tightening credit markets brought on by a recession, the subprime mortgage fallout and economic crisis. With less availability and access to credit, businesses are increasingly using our services as an avenue to maintain positive cash flow and keep their businesses operational.
Collections is a very difficult task and our customers find that the most effective solution is to outsource our services. The telephone is a remarkably efficient and effective way to collect your business or consumer accounts, we are experts at delivering the necessary results day in and day out. Sometimes, a simple solution such as a payment schedule may be all that is required to get a debt current (at least over time). While in other situations, more advanced debt recovery tactics are required, such as small claims court, mediation, and arbitration. Our job is to make you concentrate on your core business, while we process and collect your pending debts.
Client Account Management
This is a collection service, focused on businesses and high profile companies. We follow up on the process and our collectors manage a high profile from a regular collector, managing and provide quality services with features thoughtfully designed for establish your business relationship, by providing security and visibility on the process.
Help Desk & Tech Support
Customers increasingly demand that businesses provide technical support for their products. Technical support requires answering questions regarding the use and technology of products, providing prompt and accurate responses to complaints, handling product-related support issues, and satisfying service related concerns. This support has become a cornerstone to maintaining high customer satisfaction and achieving retention goals.
PacificStarBPO is knowledgeable in all components of technical support and help desk related service requirements. Our trained support staff is adept at troubleshooting, evaluation and escalation procedures. Whether it's a question regarding an internet service subscription or a hardware related issue, PacificStarBPO has technical support professionals available to assist any level of user.
Tier 1 & Tier 2 Escalations
Many companies like to have high skilled representatives to manage escalations for any possible complaints. Our staff is well prepared to handle this kind of situations, by using conflict resolution techniques and total call control.
Software Development
Leveraging best in class people, processes, and technologies, PacificStarBPO provides high-quality, high-value software development and business process outsourcing services to independent software vendors (ISVs) and enterprises.
ISVs value PacificStarBPO's expertise and support at every state of the software product lifecycle from offshore software development and enhancement to ongoing maintenance and support.